Terms and conditions

1. Introduction

1.1 Purpose of the Terms: These Terms and Conditions govern your use of our online casino services, including registration, gameplay, deposits, withdrawals, bonuses, and responsible gaming features.

1.2 Acceptance of Terms: By registering an account with us or using any of our services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms, please do not use our services.

1.3 Age and Legal Restrictions: You must be at least 18 years old (or the minimum age required in your jurisdiction) to use our services. We also reserve the right to restrict or prohibit access to our services from certain countries or jurisdictions.

2. Account Registration

2.1 Eligibility: To register an account with us, you must be a natural person and not a business entity. You must also comply with all applicable laws and regulations in your jurisdiction.

2.2 KYC and Verification Requirements: We may require you to provide identification documents (such as a government-issued ID or passport) to verify your identity and age. This information will be kept confidential and used only for the purposes of verifying your identity.

2.3 Responsibility for Account Security: You are responsible for maintaining the security and confidentiality of your account login details, including your username and password.

3. Deposits and Withdrawals

3.1 Accepted Payment Methods: We accept various payment methods, including Visa/MasterCard, POLi, Neosurf, Bitcoin, Ethereum, and eZeeWallet. A full list of accepted payment methods can be found on our website.

3.2 Minimum and Maximum Limits: The minimum deposit amount is NZ$10 (or equivalent in other currencies), while the maximum deposit amount varies depending on the payment method used.

3.3 Processing Times and Fees: Deposits are processed immediately, while withdrawals may take up to 24 hours (for Bitcoin) or 3-5 days (for bank transfers). We do not charge fees for deposits or withdrawals, but third-party payment providers may impose their own fees.

3.4 Anti-Money Laundering Policy: We comply with all applicable anti-money laundering regulations and reserve the right to request additional information from you if we suspect any suspicious activity.

4. Bonuses and Promotions

4.1 How Bonuses Are Credited: Bonuses are credited automatically after a successful deposit, unless otherwise specified in the bonus terms.

4.2 Wagering Requirements: Wagering requirements apply to all bonuses and promotions, as specified in the bonus terms.

4.3 Expiry and Abuse Clauses: All bonuses and promotions expire on the date specified in the bonus terms, or if not used within 7 days of being credited. We reserve the right to revoke any bonus or promotion if we suspect abuse or exploitation.

5. Gameplay and Fairness

5.1 RNG Usage: Our games use Random Number Generators (RNGs) to ensure fairness and randomness in all gameplay outcomes.

5.2 Game Malfunctions: If a game malfunctions during play, we reserve the right to void any bets or winnings arising from that malfunction.

5.3 Limits on Play and Responsible Gaming Tools: We offer various responsible gaming tools, including deposit limits, time-outs, and self-exclusion options. You can also set limits on your play using our in-game controls.

6. Responsible Gambling

6.1 Self-Exclusion Options: You can self-exclude from our services for a period of 24 hours to 12 months by contacting our support team.

6.2 Deposit, Wager, and Session Limits: We offer deposit limits, wager limits, and session reminders to help you manage your gaming activity responsibly.

6.3 Help and Support Links: We provide links to various support organizations, including the Gambling Helpline NZ (0800 654 655), Lifeline NZ, and SOS Gambling (SOS Joueurs equivalent).

7. Prohibited Activities

7.1 Bonus Abuse: We reserve the right to revoke any bonus or promotion if we suspect abuse or exploitation.

7.2 Fraud, Collusion, or Manipulation: We will not tolerate any form of fraud, collusion, or manipulation in our games or services.

7.3 Use of Bots or Automated Systems: You are prohibited from using bots or automated systems to play our games or manipulate gameplay outcomes.

8. Account Suspension and Closure

8.1 Voluntary Account Closure: You can close your account at any time by contacting our support team.

8.2 Breach of Terms: We reserve the right to suspend or close your account if you breach these Terms and Conditions in any way.

8.3 Inactivity and Dormant Accounts: If your account remains inactive for 12 months or more, we may consider it a dormant account and take steps to recover our costs.

9. Privacy and Data Protection

9.1 Information Collected: We collect various types of information from you, including personal data, financial information, and gameplay history.

9.2 Use and Storage of Personal Data: We use your personal data only for the purposes of providing our services to you and complying with applicable laws and regulations.

9.3 GDPR Compliance: We comply with all applicable data protection regulations, including the General Data Protection Regulation (GDPR).

10. Limitation of Liability

10.1 Losses: We are not liable for any losses arising from gameplay, including but not limited to: winnings or losses; equipment failure; internet connectivity issues; or system errors.

10.2 System Errors: If our systems malfunction or become unavailable due to technical difficulties or other unforeseen circumstances, we reserve the right to void any bets or winnings arising from that malfunction.

10.3 Third-Party Links: We are not liable for any third-party links or services linked to our website, including but not limited to: payment providers; support organizations; or affiliate websites.

11. Amendments and Updates

11.1 Right to Modify the Terms: We reserve the right to modify these Terms and Conditions at any time without notice.

11.2 Notification of Changes: If we make any changes to these Terms, we will notify you by updating this document on our website or sending a notification email to your registered email address.

By using our services, you agree to be bound by these Terms and Conditions as modified from time to time.